Privacy Policy

Last updated: 29 January 2026

Introduction

Artisan Roofing Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use XL2D software and our website at xl2d.art.

Data Controller: Artisan Roofing Limited, Unit 1 Bankhead Workspace, Bankhead Terrace, Edinburgh, EH11 4DY, Scotland. Company No. SC252833.

Information We Collect

Information You Provide

Data Type When Collected Purpose
Name, Email Registration, download, subscription Account management, communications, license delivery
Payment information Subscription purchase Process payments (handled by Stripe)
Use case / feedback Registration forms, bug reports, feature requests Product improvement, support

Information Collected Automatically

Data Type When Collected Purpose
Machine identifier License activation Enforce license limits (2 machines per license)
Application version License validation, update checks Provide relevant updates, support
Website analytics Website visits Understand usage, improve website

What We Don't Collect

We do not collect:

  • Your drawings or designs created in XL2D
  • Contents of files you create or open
  • Keystrokes or screen recordings
  • Personal files on your computer
  • Browsing history outside our website

How We Use Your Information

We use your personal data for the following purposes:

  • Service delivery: Provide, maintain, and improve XL2D
  • License management: Validate licenses, enforce machine limits
  • Communications: Send license keys, updates about XL2D, respond to enquiries
  • Payments: Process subscriptions and handle billing
  • Support: Respond to bug reports and feature requests
  • Product improvement: Understand how XL2D is used to guide development

Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

  • Contract: To provide the XL2D service you've subscribed to
  • Legitimate interests: For product improvement, security, and fraud prevention
  • Consent: For marketing communications (you can opt out at any time)
  • Legal obligation: To comply with applicable laws

Data Sharing

We share your data only with:

  • Stripe: Our payment processor, for subscription billing. See Stripe's Privacy Policy.
  • Fasthosts: Our hosting provider, for website and API hosting.

We do not sell your personal data to third parties. We do not share data with advertisers or data brokers.

Data Retention

We retain your data for as long as necessary to provide our services:

  • Active subscribers: Data retained while subscription is active
  • Cancelled subscriptions: Basic records retained for 2 years for legal/accounting purposes
  • Trial users: Data retained for 1 year after trial ends
  • Interest registrations: Until you unsubscribe or request deletion

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encrypted connections (HTTPS) for all data transmission
  • Secure storage of license and customer data
  • Payment data handled entirely by Stripe (PCI-DSS compliant)
  • Access controls limiting who can view personal data

International Transfers

Your data may be processed by Stripe in the United States. Stripe participates in the EU-US Data Privacy Framework, ensuring adequate protection for your data.

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at support@xl2d.art. We will respond within 30 days.

Cookies

Our website uses minimal cookies for essential functionality only. We do not use advertising or tracking cookies. Session cookies may be used for website forms and are deleted when you close your browser.

Children's Privacy

XL2D is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Software. The "Last updated" date at the top indicates when the policy was last revised.

Contact Us

For questions or concerns about this Privacy Policy or our data practices:

Email: support@xl2d.art
Address: Artisan Roofing Limited, Unit 1 Bankhead Workspace, Bankhead Terrace, Edinburgh, EH11 4DY, Scotland

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113